At TrustCloud I led business growth through design experiences for TrustCloud’s Compliance and Risk Management tool, driving the successful delivery of 15+ new features and 40+ improvements across the platform to meet GRC (Governance, Risk, and Compliance) and customer revenue generation needs. Below are some of the projects I led from concept to implementation
01
Problem
Users of the risk management tool struggle to efficiently identify and implement appropriate controls for mitigating identified risks, often leading to delays in addressing critical vulnerabilities. This lack of tailored, actionable suggestions results in reduced platform effectiveness and user frustration.
Solution
We implemented AI-powered control suggestions within the risk management tool, enabling users to receive relevant and personalized recommendations based on the risk context. This feature streamlines the process of selecting mitigation strategies, ensuring faster and more accurate decision-making.
Takeaways
The integration of AI suggestions improved user engagement by reducing the time spent on manual control selection. Additionally, the enhanced efficiency in risk mitigation led to better overall platform adoption and user satisfaction.
02
Problem
Users struggle to efficiently track and assess the health of their compliance programs due to scattered test data and lack of organization by control categories. This disorganization hampers their ability to quickly identify gaps and prioritize necessary actions to maintain program integrity.
Solution
We developed a system that organizes all tests by control categories, allowing users to easily navigate, monitor, and assess the overall health of their compliance programs. This structure provides a clearer view of test results and highlights areas requiring attention, streamlining program management.
Takeaways
The categorization of tests by control significantly improved users’ ability to evaluate the status of their compliance efforts. This solution enhanced visibility and clarity, empowering users to make more informed decisions and maintain program health proactively.
03
Problem
Users find it challenging to comprehend the complex relationships between systems, controls, and risks within their compliance and risk management programs. This lack of visibility into dependencies and interconnections makes it difficult to assess program health and prioritize actions effectively.
Solution
Graph Tool, part of TrustCloud’s AI suite, was implemented to map and visualize the connections between systems, controls, and risks, highlighting dependencies and health metrics. This enables users to easily navigate through related objects and focus on critical areas for maintaining compliance and mitigating risks.
Takeaways
The integration of Graph Tool significantly improved users’ ability to understand and manage the interconnected elements of their compliance and risk programs. This solution enhanced decision-making by providing clear visibility into dependencies, helping users prioritize actions and maintain program integrity efficiently.
04
Problem
Users often face situations where not all tests pass successfully, making it difficult to gauge the true effectiveness of controls prior to an audit or risk assessment. This uncertainty can lead to miscommunication with auditors and gaps in compliance visibility.
Solution
We introduced a feature allowing users to adjust control effectiveness based on test results, providing a buffer that communicates real-time control health to auditors. This system ensures that auditors are informed of control effectiveness even when some tests fail, reducing surprises during audits and risk assessments.
Takeaways
The ability to modify control effectiveness based on test performance improved transparency and communication with auditors. This feature enabled users to proactively manage risk perception, enhancing trust and preparedness ahead of assessments.
05
Problem
Users pursuing compliance certifications often struggle to gather and manage evidence from multiple external sources, leading to inefficiencies and increased risk of non-compliance. This fragmented process complicates certification maintenance and heightens financial and residual risks.
Solution
TrustCloud introduced a feature allowing users to seamlessly upload evidence from external drives and sources, centralizing documentation for compliance certification and ongoing maintenance. This streamlined evidence management process reduces the complexity of certification pursuits and helps maintain compliance with minimal effort.
Takeaways
By simplifying evidence collection and management from external sources, TrustCloud significantly reduced the time and effort required for compliance certification and maintenance. This feature allowed users to maintain their evidence pieces externally, enhancing overall program efficiency.
06
This shows the dashboards in a risk management tool as an example- click on this to see a preview of how Risk Assessments can be tracked on the dashboard
Problem
Users often lack a clear, concise way to present compliance and risk data to their boards, making it difficult to communicate how specific areas of the business may impact sales and deals. Without a centralized snapshot, it becomes challenging to track and prioritize actions that directly affect revenue generation.
Solution
TrustCloud’s business intelligence dashboards offer users a comprehensive snapshot of compliance health, risk exposure, and business impact, which can be easily shared with board members. This tool enables users to track critical areas that may influence sales and deal outcomes, helping them take proactive measures to address any risks.
Takeaways
The dashboards significantly improved users’ ability to communicate business risks and compliance health to stakeholders, fostering greater transparency and alignment. By providing real-time insights, users can better prioritize actions that protect sales pipelines and enhance deal-making confidence.